RETURNS / EXCHANGES / WARRANTY

Daniel Smart Mfg


At Daniel Smart MFG, we build motorcycle gear for riders who expect their equipment to perform on the road. We understand that sizing, fit, product selection, and the occasional manufacturing issue can happen. Our goal is to make the return, exchange, and warranty process clear and straightforward.

Please review the applicable policy below before applying for a return or exchange.

RETURNS & EXCHANGES

Return & Exchange Policy

Eligible products may be returned or exchanged within 30 days from the date the order is delivered.

Start Your Return Here

All returns and exchanges must be authorized through our return process before the product is shipped back to us.

How Returns & Exchanges Work

  1. Submit Your Exchange/Return Request
     Submit your return or exchange request through our online return portal.
  2. Receive Your Return Authorization Number
     Once approved, you will receive a Return Authorization (RA) number and return instructions.
  3. Prepare and Ship Your Item
     For boxed products, place the original product box inside a shipping carton. Do not place a shipping label directly on the original product box. Print the RA form and keep it inside the package, or write the RA number on the outside of the package box.
  4. Inspection & Processing
     Once received, the product will be inspected to confirm it meets the applicable return or exchange requirements.
  5. Refund or Exchange
     Approved refunds are issued to the original payment method. Approved exchanges are processed according to the applicable exchange policy.

Standard Return & Exchange Conditions

To qualify for a standard return or exchange, the product must be:

  • New, unused, and in its original condition, with no signs of wear, use, damage, stains, odors, or alterations.
  • Not worn or used on a motorcycle or test ride.
  • Returned with all original tags attached.
  • Returned with the original packaging, where applicable.

If you are unsure about sizing, fit, or product compatibility, please contact our Customer Service team at 1-443-961-8501 or email us at info@danielsmartmfg.com. We are happy to help you select the appropriate size or product.

PATCHES, EMBROIDERY & CUSTOMIZATION

Motorcycle riders often personalize their gear with club patches, embroidery, badges, pins, and other modifications.

Products that have been patched, embroidered, altered, or otherwise customized after purchase are not eligible for standard returns or exchanges. This policy applies to both stock and custom products.

Warranty Consideration

Adding a patch or other customization does not automatically mean that every potential warranty concern is excluded.

However, unauthorized alterations or modifications may affect warranty eligibility when they cause or contribute to the reported issue, damage the leather, interfere with stitching or construction, or prevent proper inspection or repair.

For example, if a customer-added patch damages the leather or stitching, that resulting damage would not be considered a manufacturing defect.

If you believe a manufacturing defect is unrelated to a modification, send your query to Customer Service at info@danielsmartmfg.com and check for eligibility.

PROMOTIONAL OFFERS & SPECIAL PRICING

Certain promotional offers may have specific return or exchange restrictions.

50% Off Promotion: For the 50% Off promotion – Spend a minimum of $400 and pay only $200:

  • Eligible products are exchange-only
  • Refunds are not available under this promotion
  • All other applicable exchange conditions still apply
  • Products must meet the applicable return/exchange condition requirements

Additional promotional offers, bundles, free gifts, or special pricing may have separate terms. Please review the terms of the applicable promotion before placing your order.

CUSTOM & MADE-TO-ORDER PRODUCTS

Custom jackets, custom vests, and other made-to-order products are manufactured specifically according to the customer's selected measurements, specifications, materials, colors, and customization options.

Because these products are made specifically for the individual customer, custom products are not eligible for standard returns or exchanges.

Before placing a custom order, customers should carefully review:

  • Body and garment measurements
  • Product size
  • Leather selection
  • Color selection
  • Liner selection
  • Pocket configuration
  • Zipper and hardware options
  • Custom artwork, embroidery, patches, or other specifications
  • Any approved mockup or design

Our Custom Team is available to assist customers who are unsure about measurements, sizing, or configuration before production begins. For custom orders, you can contact us directly at: 1-443-640-9004.

What If There Is a Problem with a Custom Product?

Daniel Smart MFG will review legitimate manufacturing defects or deviations from approved specifications. If you notice an issue with your order, please contact our Customer Service team with the following details:

  • Order number
  • Description of the issue
  • Clear photos of the product
  • Photos showing the specific area of concern
  • Any relevant approved mockup or order information

Our team will review the claim and determine the appropriate resolution based on the nature of the issue.

SHIPPING COSTS

Standard Returns

For standard returns, the customer is responsible for return shipping costs unless otherwise stated by Daniel Smart MFG. Original shipping charges are non-refundable.

Standard Exchanges

For approved standard exchanges, the customer is responsible for shipping the original product back to Daniel Smart MFG.

Company Error or Qualifying Warranty Issue

Daniel Smart MFG will provide a return shipping label when the return is determined to be related to:

  • A qualifying warranty claim
  • A manufacturing defect
  • Damage that occurred before delivery
  • An incorrect size or wrong article shipped by Daniel Smart MFG
  • A shipping or fulfillment error attributable to Daniel Smart MFG

The applicable return-label policy is based on the reason for the return and the outcome of our review.

EXCHANGE FEES

Your first eligible exchange is free of exchange shipping fees.

Beginning with the second exchange, the following exchange fee applies:

Apparel: $10

Helmets, luggage, and body armor: $20

Exchange fees are separate from any applicable return shipping costs.

An exchange fee may be waived when the exchange is required because of a Daniel Smart MFG error or an approved warranty/manufacturing issue.

Shipping charges are not free in the following states and are eligible for standard shipping charges:

  • Alaska
  • Arizona
  • Georgia
  • Hawaii
  • Nevada
  • New Mexico
  • Puerto Rico

MULTIPLE SIZES & EXCESSIVE RETURNS

We understand that finding the right fit is particularly important with motorcycle jackets, vests, protective gear, and riding apparel.

To help maintain a fair return program for all riders, please avoid ordering multiple sizes of the same or similar product with the intention of returning the extras. If you are unsure about sizing, please contact Customer Service before placing your order.

In cases of repeated or excessive return activity, Daniel Smart MFG reserves the right to apply reasonable return or restocking fees or restrict future return privileges where permitted by applicable law.

INTERNATIONAL ORDERS

International orders are eligible for exchanges only and not for refunds, unless otherwise required by applicable law or specifically stated for the order.

For international exchanges, the customer is responsible for:

  • Return shipping
  • Customs duties and import taxes
  • Brokerage or other applicable fees

Duties, taxes, and import charges paid on the original shipment are non-refundable. Any additional customs fees or charges assessed during the process are most likely to be the customer’s responsibility.

If an international shipment is delayed or held for customs clearance, you may receive an email from the customs authorities with instructions or additional requirements. Please follow the instructions provided and complete any required steps promptly to help avoid further delays. Please contact our Customer Service team at 1-443-961-8501 for any queries.

PRODUCTS FROM ASSOCIATED BRANDS

Products manufactured by other brands are subject to the warranty terms established by the respective manufacturer/supplier.

If you experience a warranty issue with a third-party product purchased from Daniel Smart MFG, please send your query to our Customer Service at info@danielsmartmfg.com with your order number and details of the issue. Our team will help guide you through the applicable warranty process.

WARRANTY

Our Warranty

Daniel Smart MFG stands behind the quality and workmanship of our products.

Our warranty covers qualifying defects in materials or workmanship based on the product category and applicable warranty period.

Warranty coverage applies when the reported issue is determined to result from a manufacturing defect rather than normal wear, accident, misuse, improper care, unauthorized modification, or another excluded condition.

Warranty coverage does not guarantee automatic replacement of every damaged product.

WARRANTY PERIODS

I. Daniel Smart Leather-Branded Products

Daniel Smart Leather-branded products are covered by a Lifetime Warranty against qualifying defects in product materials or workmanship, with proof of purchase.

The lifetime warranty applies to qualifying manufacturing defects during the useful life of the product and does not cover damage resulting from normal use, accidents, misuse, improper care, or excluded conditions.

II. Non-Leather Daniel Smart-Branded Products

Non-leather Daniel Smart-branded products are covered by a one (1) year warranty against qualifying defects in product materials or workmanship.

III. Daniel Smart Promo/Economy Products

Daniel Smart Promo/Economy products are covered by a 90-day warranty against qualifying defects in product materials or workmanship.

IV. Products from Associated Brands

Associated brand products are covered according to the warranty terms established by the respective manufacturer/supplier.

WHAT THE WARRANTY COVERS

Daniel Smart MFG may inspect the product to determine whether the reported issue qualifies for warranty coverage. Qualifying manufacturing defects may include:

  • Defective zippers
  • Defective snaps or hardware
  • Stitching defects
  • Construction defects
  • Material defects attributable to manufacturing
  • Other qualifying workmanship or manufacturing issues

Warranty coverage is based on the actual condition of the product and the cause of the reported issue.

WHAT THE WARRANTY DOES NOT COVER

The warranty does not cover damage caused by normal use, accidents, improper care, misuse, unauthorized modifications, or conditions unrelated to manufacturing defects.

Examples include:

Normal Wear & Aging

  • Normal leather wear
  • Natural fading or color variation
  • Patina (Natural darkening, softening, or sheen that develops over time)
  • Creasing
  • Minor surface scuffs from normal riding
  • Normal softening or stretching of leather
  • General aging associated with regular use

Accidental or Riding Damage

  • Motorcycle crash or impact damage
  • Cuts
  • Tears
  • Punctures
  • Burns
  • Abrasion caused by an accident
  • Damage caused by external objects

Water, Chemical & Environmental Damage

  • Stains or soiling
  • Damage from prolonged exposure to water or other liquids
  • Mold or mildew
  • ● Damage from improper storage
  • ● Damage caused by harsh chemicals, cleaners, or treatments

Improper Use or Care

  • Misuse
  • Improper installation or use
  • Failure to follow product care instructions
  • Damage resulting from improper storage

Unauthorized Modifications

  • Customer-added hardware
  • Unauthorized alterations
  • Tailoring or construction changes performed outside Daniel Smart MFG
  • Modifications that damage or interfere with the product's original construction

LEATHER & MOTORCYCLE GEAR CONSIDERATIONS

Leather is a natural material and will develop character through use.

Color variation, creasing, patina, minor scuffing, and softening are natural characteristics of leather and are not, by themselves, considered manufacturing defects.

Motorcycle gear is also exposed to weather, road conditions, friction, and normal riding activity. Damage resulting from crashes, falls, abrasion, improper care, or prolonged exposure to moisture is not considered a manufacturing defect.

Proper leather care and storage are important to maintaining the product's condition.

PATCHES & WARRANTY COVERAGE

Products with customer-added patches, embroidery, hardware, or other modifications may require additional review before a warranty determination can be made.

A modification may affect warranty coverage when it:

  • Causes or contributes to the reported damage
  • Damages the leather or stitching
  • Changes the original construction
  • Prevents proper inspection
  • Prevents the product from being properly repaired

If the reported manufacturing defect is unrelated to the modification, our Customer Service team will review the claim based on the circumstances.

HOW TO MAKE A WARRANTY CLAIM

Before sending a product to Daniel Smart MFG, contact our Customer Service team and provide:

  • Order number
  • Proof of purchase
  • Description of the issue
  • Clear photos of the affected area
  • Full-product photos when requested
  • Any additional information requested by our team

Our team will review the information and, when appropriate, provide a Return Authorization (RA) number and return instructions.

Please do not send a product back without receiving return instructions from Customer Service.

For approved warranty claims, Daniel Smart MFG will provide the applicable return shipping label.

WARRANTY INSPECTION & RESOLUTION

Once we receive the product, our team will inspect the reported issue and determine whether it qualifies for warranty coverage.

If approved, the available resolution may include:

  • Repair of the original product
  • Replacement with the same product
  • Replacement with a comparable product
  • Rebuild of a custom product to the approved specifications, when appropriate
  • Another reasonable resolution based on the circumstances

If the original product is discontinued or unavailable, our Customer Service team will discuss an appropriate alternative where applicable.

Please allow approximately 8-10 business days for warranty inspection and claim processing after the product is received.

Processing time may vary depending on the complexity of the issue, product availability, or whether additional information is required.

RETURN PACKAGING & SHIPPING INSTRUCTIONS

Once your return or exchange is approved:

  • Place the RA form or required documentation inside the package.
  • Clearly write the RA number on the outside of the package when instructed.
  • Place boxed products inside a shipping carton.
  • Do not attach the shipping label directly to the original product box.
  • Package the product securely to prevent damage during transit.
  • Use a trackable shipping method when applicable.
  • Keep your tracking number until your return, exchange, or warranty claim is completed.

Daniel Smart MFG may not take responsibility for items returned without prior approval.

RETURN & REFUND PROCESSING

Once your return reaches our facility, the product will be inspected.

Exchanges

Approved exchanges are generally processed within approximately 4-5 business days after the returned product is received and inspected.

The shipping time for the replacement product will depend on the product, inventory availability, and shipping method.

Refunds

Approved refunds are generally issued to the original payment method within 5-7 business days after the return is received and inspected.

Your bank, credit card Company, or payment provider may require additional time for the refund to appear on your account. It may take 7-10 business days for refunds to appear in your bank, and this can vary by institution.

Please retain your return tracking information until the refund or exchange has been completed.

NEED HELP?

Questions about a return, exchange, custom order, sizing issue, or warranty claim? Our Customer Service team is here to help.

Email: info@danielsmartmfg.com
 Phone: 1-443-961-8501
 Toll-Free: 1-877-SMART-10

Customer Service Hours:
 Monday–Friday
 9:00 AM–5:00 PM EST

Daniel Smart Manufacturing Inc.
 6252 Frankford Ave.
 Baltimore, MD 21206
 United States

Before You Ride

For the best experience, we encourage riders to confirm size, fit, product compatibility, and customization details before placing an order. Proper fit is especially important for motorcycle jackets, vests, protective gear, and riding apparel.