To protect our customers and maintain a secure shopping experience, some orders may be flagged for verification if detected as high risk. In such cases, we may ask you to provide:

• A valid photo ID matching your billing address.
• A photo of the card used, showing only the last four digits and the name.

We hold your order for 48 hours while we await this information. Once verified, your order will be processed immediately.

We value your business and loyalty. For bulk pricing, dealer discounts, or special promotions, we recommend contacting our customer support team directly.
A quick call at PH: 443-640-9004 can often get you the best possible pricing available at the time.

If you find an item marked as “Pre-order Available”:

• Select your size and click the Pre-order button.
• The item will be made-to-order and shipped within 3 to 4 weeks.
• We’ll send your tracking info once your item ships.

Pre-orders ensure you get your size and style locked in before restocks sell out again!

At Daniel Smart MFG, we believe every rider deserves gear that fits their style, comfort, and personality. That’s why we offer a full Custom Builder Program — where whatever you imagine, we’ll bring it to life.

Here’s how it works:

• Start by choosing your base style — whether it’s a jacket, vest, chaps, or another leather item.
• Select from a wide variety of customization options directly on our Custom Builder page:
• Leather types: Cowhide, Buffalo, Lambskin
• Color options: From classic black to bold tones
• Zipper types and zipper lengths (top, bottom, or both)
• Lining materials
• Side laces or no laces
• Length adjustments for a more tailored fit
• Pockets: Add extra inner or outer pockets as needed

Can’t find the exact option you want in Custom Builder?
No problem! Use the “Additional Notes” section located just below the sizing fields in our Custom Builder form. There, you can mention any unique preferences, ideas, or detailed modifications — and we’ll take care of the rest.

Once we receive your custom request:

1. Our team will review all your specifications.
2. You’ll receive a confirmation call along with digital mockups for approval.
3. Upon your approval, we’ll generate a manual order and forward your instructions to our factory for production.
4. Your gear will be handcrafted and ready in approximately 3 to 5 weeks.

Whether it’s a minor tweak or a completely personalized design, we’re here to create a one-of-a-kind piece just for you — something that stands out and performs with excellence.

Ready to get started? Visit our Custom Builder now or contact customer support for help walking through the process.

Link: https://danielsmartmfg.com/collections/custom-builder

We never want you to miss out on what you love! If an item is currently out of stock, you have two great options:

1: Pre-Order It

We offer a pre-order feature for most items. It typically takes 3–4 weeks to manufacture and ship the item. You’ll be notified with tracking as soon as it’s on the way.

2: Design Your Perfect Fit with Our Custom Builder

Looking for a specific size, color, leather type, or a fully personalized design?
With Daniel Smart MFG’s Custom Builder, you can create your ideal jacket, vest, or gear—tailored exactly to your preferences.

Choose your leather type, adjust the length, select zipper styles, add custom linings or extra pockets—the possibilities are endless.

Whether it’s a small tweak or a completely unique creation, we’ll help bring your vision to life.

Need guidance or have questions?
Our expert team is here to assist you every step of the way.
Call us at: 443-640-9004 EXT: 115

Let’s build something one-of-a-kind—just for you.
Link: https://danielsmartmfg.com/collections/custom-builder

No worries! We’ll notify you if an item in your order is out of stock and give you options:

• Place the rest of your order now and backorder the missing item.
• Switch to a similar in-stock product.
• Or preorder the item to ensure you don’t miss it later.

Let us know your preference and we’ll make it happen!

For security, we don’t collect payment info online for some dealer or manual orders. Please call us directly to provide your payment details so we can process your order without delay.

If we’re unable to confirm your payment or shipping details, we’ll reach out multiple times. If we don’t hear back, we may need to cancel and restock the order. But don’t worry — you can reorder anytime once the issue is resolved.

Orders placed before 3 PM EST (Monday–Friday) ship the same day. Orders after that cutoff will ship the next business day. This ensures all items are packaged and processed on time with our carriers.

• Exchanges: Please allow 4–5 business days for processing and shipping once we receive your return.
• Refunds: These are processed within 5–7 business days and may take 7–10 business days to appear in your bank, depending on your institution.

Keep your return tracking number handy until your transaction is complete.

Easy! Just fill out our Return Authorization Form using your invoice. We accept Exchange and Return Requests within 30 days of your original purchase.

Once approved:

• Please send the item back to us, including the RA# form inside the package. If you're unable to print the form, simply write the RA number (found in the top right corner of the form) on the outside of the box.
• For exchanges, we’ll ship the new item to you at no additional cost.
• For returns, a refund will be issued within 5–7 business days after processing.

Absolutely! Our support team is trained to guide you through what’s best for your needs — whether it's immediate shipping, custom-fit gear, or waiting for a hot item on pre-order.
Call us directly at 443-640-9004 or use our contact form — we’re happy to assist!

We love hearing from our customers!
Share your experience with us by leaving a Google review:
https://www.google.com/search?q=daniel+smart&rlz=1C1CHBF_enUS1004US1004&oq=daniel+smart&aqs=chrome.0.0i355i512j46i175i199i512j0i512l8.1387j0j15&sourceid=chrome&ie=UTF-8

We’d love to have you join our growing dealer network!
Fill out the Dealer Application Form, and once reviewed, our team will follow up with next steps.

Link: https://www.danielsmartmfg.com/home/dsm/newaccount?wlogin=Y

No. We do not allow our products to be sold on third-party marketplaces such as Amazon, eBay, or Walmart. However, you are welcome to sell them on your own branded website or store.

Daniel Smart MFG no longer offers direct drop shipping. However, our partner Renegade Classics does!
Join their Shopify Collective Program here:
Apply with Renegade
Link: https://renegadeclassics.com/apps/collective/retailer-referral

If you're not on Shopify, email: support@renegadeclassics.com

Adding your business name in the “Billing” section ensures we apply your order to the correct account. If your company name changes, please notify us to keep your records up-to-date.